Remy Battery is dedicated to our customers’ satisfaction, and we pride ourselves in selling quality products and providing excellent customer service. In the event that you wish to return one of our products, please review the following information carefully.
Return Materials Authorization (RMA)
Before shipping any product(s) back to Remy Battery, contact customer service at (800) 455-7400 or firstname.lastname@example.org to obtain an authorization number. Include your name, order number, product description, reason for return and a way to contact you. A Remy Battery representative will contact you to discuss your claim and provide return instructions. All returns must be pre-approved by Remy Battery and must include a copy of the receipt. All returned items must have a Return Materials Authorization number.
If you receive a product that has been damaged during shipment, you must contact Remy Battery within seven (7) days of receipt to report the damage in accordance with our procedure for making damage claims. Remy Battery will replace the damaged product at no additional charge to the customer. Please refer to our separate Shipping Policy for instructions for handling damaged products.
Defective products are covered under a separate warranty. For specific information regarding warranty protection, please see the warranty included with your product, or contact Remy Battery for assistance. To obtain warranty service, you must ship the product to Remy Battery at your expense in accordance with the “Shipping Requirements” stated below. Remy Battery will determine whether the returned product is defective. If the product is determined to be defective and is covered by warranty, Remy Battery will ship a replacement product to the customer at no additional charge. If Remy Battery determines that the product is not defective, the item will be returned to you at your expense.
All Other Returns
Returns for reasons other than damaged or defective products must be made within thirty (30) days of purchase and are subject to a fifteen percent (15%) restocking fee (in addition to the other requirements listed in this policy). To obtain warranty service, you must ship the product(s) at your expense in accordance with the “Shipping Requirements” stated below. All returned items must be unused and in the original packaging. Refunds will be credited back via the same payment method used for the original order. Shipping and handling charges are not refundable.
Items such as custom built cable assemblies or cut length cable are non-returnable.
You must first obtain a Return Materials Authorization before shipping any product(s) to Remy. Once a return has been approved by Remy Battery, the product(s) must be packaged in a way to avoid damage during transit. Products that are damaged during return transit due to improper packaging and/or carrier mishandling may no longer be covered by warranty. It is recommended that you purchase shipping insurance. Remy Battery will not be responsible for items lost or damaged that you ship back to us.
Disclaimer: Remy Battery reserves the right to approve or deny requests for refunds or exchanges. Such decisions will be made on a case-by-case basis depending on the specific circumstances involved.